My Lexus RX 350 broke down and we were just able to get the car to E&M on a Sunday afternoon. Gary the shop owner came over, a put the car inside and began diagnostics on a day when the shop is closed! I had my car back Monday afternoon with a new alternator, and a full check out. Service outstanding, pricing excellent, communication fantastic. So glad to have found this shop for my Lexus after moving from New Jersey. He was even able to give me free towing for my car for the next six months if I had another problem.